LNER (Q3256)
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a British train operating company owned by the Department for Transport. LNER operates the East Coast franchise providing long-distance inter-city services from London to NE England and Scotland. LNER manages 12 stations and serves 53 stations.
- London North Eastern Railway
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LNER
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a British train operating company owned by the Department for Transport. LNER operates the East Coast franchise providing long-distance inter-city services from London to NE England and Scotland. LNER manages 12 stations and serves 53 stations.
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Statements
When you fill in a form or buy tickets, we normally ask you to provide us with your name, your contact details including your address, phone number, email address, your bank or credit card details (if you're buying tickets or other items from us), including billing information, details of how you would like us to contact you.
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Information about your visit that will help us to improve our service and make your online experience more relevant. This can include your approximate geographical location, the date and time you visited, which of our products you looked at or searched for, which pages you looked at, how long you spent on certain pages, and how you clicked to, through, and from our website.
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If you need help with things like getting on and off a train, you may choose to give us confidential information about medical conditions and the type of assistance you require.
If you commit or are suspected of committing or are the victim of a fraud or other crime or other serious incident on our trains or in railway stations or in relation to your delay repay claim or ticket purchase we will process information about that too in relation to you.
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We employ CCTV on our trains and in our stations in order to:prevent, deter and detect crime, apprehend and prosecute offenders, and provide evidence to take action in the courts, help provide a safer environment for our staff, protect public safety monitor operational and safety-related incidents, assist with the verification of claims.
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When you visit our website or use our Wi-Fi services, we may collect Technical information, including the IP address (which is a category of personal information) which is used to connect your computer to the Internet, your login information, the browser you’re using, time zone setting, browser plug in types and versions, the operating system and the train that you're on
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location data and Wi-Fi usage, where you are when you interact with our messages
location data and Wi-Fi usage
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How you interact with our communications, such as which emails you opened or clicked a link within, and how long the email was opened for
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What type of device, model and operating system you’re using.
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may be useful for customer identification when making GDPR request
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may be useful for customer identification when making GDPR request
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