Wacom (Q3742)
Revision as of 17:46, 6 February 2020 by Alexbfree (talk | contribs) (Created claim: Property:P10: Item:Q3745)
A Japanese hardware manufacturer specialising in graphics tablets
| Language | Label | Description | Also known as |
|---|---|---|---|
| English |
Wacom
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A Japanese hardware manufacturer specialising in graphics tablets
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Statements
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User Information
In general, the information we collect is of two types: (a) User Information and (b) Usage Information. We also collect business account information and social media information from some persons under the circumstances described below.
User Information. This means information collected about users of the Services and includes contact information. It also includes any content you store on our Services, including requests, questions, comments or reviews you share with us or others who use our Services. “User Information” also includes information that you provide to us to make purchases,
such as payment information, identifiers, and delivery address. If you contact our customer support, the User Information we collect will also include recordings of your communications with customer support.
The privacy policy also includes the wording 'If you do not want us to collect this information, please do not provide it, but you may not be able to take advantage of our Services or certain features of our Services.' which may be in breach of GDPR by tying consent to service access.
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In general, the information we collect is of two types: (a) User Information and (b) Usage Information. We also collect business account information and social media information from some persons under the circumstances described below.
Usage Information. We collect information about your interactions with our services. This includes or can relate to your personal information. This information enables us to, among other things, improve our Services and your experience, see which areas and features of our Services are popular and count visits,
provide you targeted advertising based upon your interests and to analyze trends, administer our websites, track how you engage with our websites and other Services, learn about the systems, browsers, and apps you use to interact with our Services, gather demographic information about our user base as a whole.
We also use analysis tools and methods to allow us to better understand how our customers use our Services. This includes how often the Services are used, the events that occur within the application, aggregated usage,
performance data, any exceptions that occur within the software and the source from which the application was downloaded.
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You provide us with certain identifying information when you create a Wacom account or access our Services.
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We may also receive information about you from other sources.
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We also collect certain information automatically as you interact with our Services
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We may collect personal information from you when you register as a user or to learn more about our products, request a demo or evaluation period, provide comments and suggestions, sign up for newsletters, enter competitions and promotions,
interact with us on our social media channels, order Apps, products or services, request and utilize maintenance and support services, request white papers, sign up for events or seminars, submit content or send us feedback.
personal information you have collected from registration, enquiries, suggestions and feedback, competitions, newsletters, or user submissions
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If you contact our customer support on the telephone, we may collect User Information from you during your call to provide our Services to you.
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recordings of communications with customer support
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Business account contact information. This means business contact information such as name, title, job function, business name, business address, business e-mail address, and business phone number that we collect about people we serve or work with,
including actual and prospective customers, alliance and channel partners, contractors, vendors and other parties interested in Wacom or its products and services.
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To do this, we use cookies and similar technologies, such as web beacons, to help us collect this information. The companies that provide the cookie and similar technologies used in our website have access to and might use the Usage Information gathered through these technologies.
Such uses might include the development and improvement of services and products for our website, as well as the development of these companies’ capabilities outside of the services provided to us, including sharing information with these companies’ business partners.Our collection and processing of cookies is described in greater detail in our Cookie Notice.
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We also compile certain information automatically and store it in log files. This information can include: • internet protocol (IP) addresses• browser type,• browser language,• device identifier,• device type,• internet service provider (ISP),• referring/exit pages,• length of visit,• pages viewed,• operating system,
• date/time stamp,• clickstream data,• crashes,• system activity,• hardware settings,• time zone,• the date and time of requests, and• referral URL
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We may combine this automatically collected log information with other information we collect about you. If you reach out to us over the telephone or via facsimile, we may also log information such as your phone number, forwarding calls, SMS routing information, and types of calls.
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Social media information. If you choose to login to our Services using social media accounts, we will receive your name, email address, and, generally, your social media identifier (sometimes also referred to as a user name or handle).
When a routing social media platform allows, we also sometimes receive your profile images and historical information about your interaction with our social media presences.
We also monitor social media sites for engagement with our products and services, particularly including our social media presence. We may receive, consistent with the privacy practices of the social media platforms that we monitor, public information about interactions
(such as retweets, re-posts, likes, and other reactions) with our social media platform, mentions of our products or services, information about our social medial followers, and information sent to us in direct messages or replies.
When you send us direct messages or replies, we receive and process any personal information in these messages. So, for instance, if you mention that you received one of our products for your birthday, we would receive and store that information as part of our records of our support interactions with you.
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