Difference between revisions of "Virgin Media (Q2375)"

Latest revision as of 15:32, 24 February 2020

a British company which provides telephone, television and internet services in the United Kingdom. It is primarily known as a cable television provider.

Language	Label	Description	Also known as
English	Virgin Media	a British company which provides telephone, television and internet services in the United Kingdom. It is primarily known as a cable television provider.

Statements

instance of

data controller

0 references

company

0 references

cable television provider

0 references

states compliance

privacy policy

reference URL

https://www.virginmedia.com/shop/the-legal-stuff/privacy-policy

https://www.virginmedia.com/shop/GDPR-for-non-customers

comment

The second URL is for former customers and does not require customer login.

0 references

collects

personally identifiable information

named as

my generic details

policy excerpt

When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your generic details (i.e. name, surname, date of birth)

0 references

contact details

policy excerpt

When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your contact details (i.e. address, email, phone number)

Here’s a glossary of data types: Contact details - name, date of birth, ID or passport number, social security number, passwords, address, telephone number, email address, gender, nationality, language, delivery details.

0 references

bank account details

named as

financial details

policy excerpt

When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your financial details (i.e. bank account, payment method, credit card number)

0 references

communications data

named as

my communications with Virgin Media

policy excerpt

When you talk to us on the phone, email, communicate via electronic messaging (such as SMS, MMS or live chat tools), write to us or visit us in our retail stores. [sic]

We may also monitor, record, store and use the communications we have directly with you to improve the quality of our customer service and/or for training, operational and compliance purposes

comment

The first policy excerpt bullet above which was found under 'information you give us' is incomplete in their privacy policy. It says *when* information is collected but does not identify *what* information is collected in this circumstance. The second excerpt is from elsewhere in the policy.

0 references

survey or form data

policy excerpt

In customer surveys from time to time, to help us provide you with improved products and services, we might ask you to fill in a questionnaire, just so you can let us know how we're doing. When sending you a questionnaire we’ll ask you to provide us with the following information: name, account number, email address, telephone number

named as

information I have provided in questionnaires

0 references

cookie-collected information about my use of Virgin Media services

policy excerpt

When you visit this website, we’ll use cookies (which are stored on your device(s) – your laptop, mobile phone, tablet etc.) to collect information about your use of our online services (The virginmedia.com website and My Virgin Media account).

0 references

telephony log information

named as

call data

policy excerpt

When you use Virgin Media services (such as our Broadband, home phone lines, mobile phone lines) we collect information about your use of those services, including call data (i.e. your telephone number, inbound / outbound caller number, time and duration of the call, your device details).

Here’s a glossary of data types: Telephony data - your telephone number, the phone numbers that you call and send messages to, time and duration of the call, geo-location data, device details (hardware model, operating system version, IMEI), amount of data used.

0 references

usage information

named as

service usage data and Internet data

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect data on your usage of those services (i.e. frequency, time, location and duration of service usage, data traffic (internet / minutes / SMS) used per month)

Here’s a glossary of data types: Internet data - amount of data used, time duration of the session, device, IP/MAC address, the websites you visit.

0 references

billing data

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including billing data (your financial details, bills and its components)

which may be used to validate your state of residence is the UK, for the purposes of providing you with access to UK-only online content while you are temporarily visiting another EU member state.

0 references

payment information

named as

payment data

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including payment and transaction data.

0 references

transaction information

named as

transaction data

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including payment and transaction data.

0 references

television viewing data

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including your television viewing data (shows and ads you’ve watched through video on demand, use of Virgin Media services...)

Here’s a glossary of data types: Television data - Programs you view, use of our services (e.g. Replay), technical data such as time and duration of watched content, the quality of the connection, the model and service number of your set top box, software version used, smartcard ID, and level of the service package.

0 references

technical data

named as

technical data on my television viewing

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including

technical data such as time and duration of watched content, information on the content recorded/watched, MAC/IP address, the quality of the connection, the model and service number of your set top box)

Here’s a glossary of data types: Television data - Programs you view, use of our services (e.g. Replay), technical data such as time and duration of watched content, the quality of the connection, the model and service number of your set top box, software version used, smartcard ID, and level of the service package

0 references

voice and audio information

named as

audio files from use of voice search functionality on Virgin TV Go

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including

audio files if you use the voice search functionality on your Virgin TV Go application, so we can tune and improve speech recognition for your application will learn to understand you.

0 references

interaction data

named as

interactive data and data collected in Virgin Media website and apps

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including interactive data (apps usage data, websites usage / visits data)

Here’s a glossary of data types: Data collected in our website - when you log into our website we collect the time and duration of the session, pages visited, campaign attributes, transaction details and technical details (IP/MAC address, operating system and browser type)

Here’s a glossary of data types: Data from our apps - we keep record of whether or not and how often you use the apps we present to you in the set top box menu.

0 references

device information

named as

device data

policy excerpt

When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including

device data (IP address, device make and manufacturer, browser information and other similar identifying information required from your devices to communicate with websites and applications on the internet)

0 references

data collected from other members of my household

policy excerpt

We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties. This may include data we collect from other members of your household.

0 references

referrals

named as

data received when someone refers me

policy excerpt

We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties. This may include data we receive when someone refers you for our products and services

0 references

third party data

named as

data that I have given other organisations permission to share with you

policy excerpt

We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties.This may include data from other organisations who have obtained your permission to share information about you with us.

0 references

credit record

named as

information from reporting agencies, such as credit reference agencies

policy excerpt

We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties.This may include information we get from reporting agencies, such as credit reference agencies

They give us information about your financial history so we can assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We’ll continue to exchange information about you with credit reference agencies on an ongoing basis, including about your settled accounts and any debts not fully repaid on time

Credit reference agencies will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.

0 references

referrals

named as

information from companies or individuals that introduce me to Virgin Media

policy excerpt

Here are a few places third party data comes from: Companies or individuals that introduce you to us.

0 references

fraud prevention information

named as

information from Fraud Prevention Agencies

policy excerpt

Here are a few places third party data comes from: Fraud Prevention Agencies

0 references

market research data

named as

information from Market Researchers

policy excerpt

Here are a few places third party data comes from: Market Researchers

0 references

electoral record

named as

information from public information sources such as the electoral roll

policy excerpt

Here are a few places third party data comes from: Public Information sources such as the electoral roll.

0 references

purchase history

named as

information about when I applied for or bought something from Virgin Media

policy excerpt

Your info helped us do things like tell you about programmes, services and offers we think you’ll love. We collected your details in the following ways: When you applied for or bought something from us.

0 references

discussion records

named as

Customer Care data

policy excerpt

Here’s a glossary of data types: Customer Care data - your support requests and the details required to resolve them. The time and duration of the call and the solution applied. We may also record your call to the service desk.

0 references

customer account data

named as

account data

policy excerpt

Here’s a glossary of data types: Account data - Customer ID, payment method, bank account, credit card number (if applicable to your subscriptions), billing address, product subscriptions, segment, products purchased through any of our channels, as well as the transaction details. Your credit rating information (acquired from credit rating agencies).

0 references

personalised TV service data

policy excerpt

Here’s a glossary of data types: Personalised TV service - If you have one of our latest Set Top Boxes, we use your data to provide a personalised TV service that helps you remember your favorite shows, your most watched channels, most used apps and we may also recommend new ones suited to your taste, according to your viewing history.

0 references

home content data

policy excerpt

Here’s a glossary of data types: Home content data - if you have activated the home network setup wizard, we will have a list of stored video, music and photo files.Home content data: if you have activated the home network setup wizard, we will have a list of stored video, music and photo files.

0 references

email data

policy excerpt

Here’s a glossary of data types: Email data: if you use our e-mail services we collect technical data and the email addresses of the sender and receiver.

0 references

data collected in store

policy excerpt

Here’s a glossary of data types: Data collected in our stores - We retain information related to the purchase of a product or service in our stores.

0 references

public directory listing information

named as

data about any directory listing you have published for me (and my associated consent)

policy excerpt

Here’s a glossary of data types: Directories - We will publish your name, address and telephone number in case you have given your consent to be included in the public directories.

0 references

e-mail address

mailto:dpo@virginmedia.co.uk

for

data protection officer

0 references

address

Data Protection Team, Virgin Media, Sunderland, SR43 4AA

for

data protection officer

0 references

requires

e-mail address

named as

Virgin media account email address

0 references

Difference between revisions of "Virgin Media (Q2375)"

Latest revision as of 15:32, 24 February 2020

Statements

Navigation menu

Search

@@ Property / states compliance: privacy policy / qualifier @@
+reference URL: https://www.virginmedia.com/shop/the-legal-stuff/privacy-policy
@@ Property / states compliance: privacy policy / qualifier @@
+reference URL: https://www.virginmedia.com/shop/GDPR-for-non-customers
@@ Property / states compliance: privacy policy / qualifier @@
+comment: The second URL is for former customers and does not require customer login.
@@ Property / collects: contact details / qualifier @@
+policy excerpt: Here’s a glossary of data types: Contact details - name, date of birth, ID or passport number, social security number, passwords, address, telephone number, email address, gender, nationality, language, delivery details.
@@ Property / collects: communications data / qualifier @@
+policy excerpt: We may also monitor, record, store and use the communications we have directly with you to improve the quality of our customer service and/or for training, operational and compliance purposes
@@ Property / collects: communications data / qualifier @@
+comment: The first policy excerpt bullet above which was found under 'information you give us' is incomplete in their privacy policy. It says *when* information is collected but does not identify *what* information is collected in this circumstance. The second excerpt is from elsewhere in the policy.
@@ Property / collects: communications data / qualifier @@
-comment: This policy bullet under 'information you give us' is incomplete in their privacy policy. It says *when* information is collected but does not identify *what*.
@@ Property / collects / Property / collects @@
-Q3621 (Deleted Item)
+survey or form data
@@ Property / collects: survey or form data / qualifier @@
+named as: information I have provided in questionnaires
@@ Property / collects: telephony log information / qualifier @@
+policy excerpt: Here’s a glossary of data types: Telephony data - your telephone number, the phone numbers that you call and send messages to, time and duration of the call, geo-location data, device details (hardware model, operating system version, IMEI), amount of data used.
@@ Property / collects: usage information / qualifier @@
+named as: service usage data and Internet data
@@ Property / collects: usage information / qualifier @@
+policy excerpt: Here’s a glossary of data types: Internet data - amount of data used, time duration of the session, device, IP/MAC address, the websites you visit.
@@ Property / collects: usage information / qualifier @@
-named as: usage data
@@ Property / collects @@
+television viewing data
@@ Property / collects: television viewing data / rank @@
+Normal rank
@@ Property / collects: television viewing data / qualifier @@
+policy excerpt: When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including your television viewing data (shows and ads you’ve watched through video on demand, use of Virgin Media services...)
@@ Property / collects: television viewing data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Television data - Programs you view, use of our services (e.g. Replay), technical data such as time and duration of watched content, the quality of the connection, the model and service number of your set top box, software version used, smartcard ID, and level of the service package.
@@ Property / collects @@
+technical data
@@ Property / collects: technical data / rank @@
+Normal rank
@@ Property / collects: technical data / qualifier @@
+named as: technical data on my television viewing
@@ Property / collects: technical data / qualifier @@
+policy excerpt: When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including
@@ Property / collects: technical data / qualifier @@
+policy excerpt: technical data such as time and duration of watched content, information on the content recorded/watched, MAC/IP address, the quality of the connection, the model and service number of your set top box)
@@ Property / collects: technical data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Television data - Programs you view, use of our services (e.g. Replay), technical data such as time and duration of watched content, the quality of the connection, the model and service number of your set top box, software version used, smartcard ID, and level of the service package
@@ Property / collects @@
+voice and audio information
@@ Property / collects: voice and audio information / rank @@
+Normal rank
@@ Property / collects: voice and audio information / qualifier @@
+named as: audio files from use of voice search functionality on Virgin TV Go
@@ Property / collects: voice and audio information / qualifier @@
+policy excerpt: When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including
@@ Property / collects: voice and audio information / qualifier @@
+policy excerpt: audio files if you use the voice search functionality on your Virgin TV Go application, so we can tune and improve speech recognition for your application will learn to understand you.
@@ Property / collects @@
+interaction data
@@ Property / collects: interaction data / rank @@
+Normal rank
@@ Property / collects: interaction data / qualifier @@
+named as: interactive data and data collected in Virgin Media website and apps
@@ Property / collects: interaction data / qualifier @@
+policy excerpt: When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including interactive data (apps usage data, websites usage / visits data)
@@ Property / collects: interaction data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Data collected in our website - when you log into our website we collect the time and duration of the session, pages visited, campaign attributes, transaction details and technical details (IP/MAC address, operating system and browser type)
@@ Property / collects: interaction data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Data from our apps - we keep record of whether or not and how often you use the apps we present to you in the set top box menu.
@@ Property / collects @@
+device information
@@ Property / collects: device information / rank @@
+Normal rank
@@ Property / collects: device information / qualifier @@
+named as: device data
@@ Property / collects: device information / qualifier @@
+policy excerpt: When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including
@@ Property / collects: device information / qualifier @@
+policy excerpt: device data (IP address, device make and manufacturer, browser information and other similar identifying information required from your devices to communicate with websites and applications on the internet)
@@ Property / collects @@
+data collected from other members of my household
@@ Property / collects: data collected from other members of my household / rank @@
+Normal rank
+policy excerpt: We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties. This may include data we collect from other members of your household.
@@ Property / collects @@
+referrals
@@ Property / collects: referrals / rank @@
+Normal rank
@@ Property / collects: referrals / qualifier @@
+named as: data received when someone refers me
@@ Property / collects: referrals / qualifier @@
+policy excerpt: We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties. This may include data we receive when someone refers you for our products and services
@@ Property / collects @@
+third party data
@@ Property / collects: third party data / rank @@
+Normal rank
@@ Property / collects: third party data / qualifier @@
+named as: data that I have given other organisations permission to share with you
@@ Property / collects: third party data / qualifier @@
+policy excerpt: We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties.This may include data from other organisations who have obtained your permission to share information about you with us.
@@ Property / collects @@
+credit record
@@ Property / collects: credit record / rank @@
+Normal rank
@@ Property / collects: credit record / qualifier @@
+named as: information from reporting agencies, such as credit reference agencies
@@ Property / collects: credit record / qualifier @@
+policy excerpt: We may supplement the information that we collect from you and about your use of the services as described above, with information that we receive from third parties.This may include information we get from reporting agencies, such as credit reference agencies
@@ Property / collects: credit record / qualifier @@
+policy excerpt: They give us information about your financial history so we can assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We’ll continue to exchange information about you with credit reference agencies on an ongoing basis, including about your settled accounts and any debts not fully repaid on time
@@ Property / collects: credit record / qualifier @@
+policy excerpt: Credit reference agencies will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.
@@ Property / collects @@
+referrals
@@ Property / collects: referrals / rank @@
+Normal rank
@@ Property / collects: referrals / qualifier @@
+named as: information from companies or individuals that introduce me to Virgin Media
@@ Property / collects: referrals / qualifier @@
+policy excerpt: Here are a few places third party data comes from: Companies or individuals that introduce you to us.
@@ Property / collects @@
+fraud prevention information
@@ Property / collects: fraud prevention information / rank @@
+Normal rank
@@ Property / collects: fraud prevention information / qualifier @@
+named as: information from Fraud Prevention Agencies
@@ Property / collects: fraud prevention information / qualifier @@
+policy excerpt: Here are a few places third party data comes from: Fraud Prevention Agencies
@@ Property / collects @@
+market research data
@@ Property / collects: market research data / rank @@
+Normal rank
@@ Property / collects: market research data / qualifier @@
+named as: information from Market Researchers
@@ Property / collects: market research data / qualifier @@
+policy excerpt: Here are a few places third party data comes from: Market Researchers
@@ Property / collects @@
+electoral record
@@ Property / collects: electoral record / rank @@
+Normal rank
@@ Property / collects: electoral record / qualifier @@
+named as: information from public information sources such as the electoral roll
@@ Property / collects: electoral record / qualifier @@
+policy excerpt: Here are a few places third party data comes from: Public Information sources such as the electoral roll.
@@ Property / collects @@
+purchase history
@@ Property / collects: purchase history / rank @@
+Normal rank
@@ Property / collects: purchase history / qualifier @@
+named as: information about when I applied for or bought something from Virgin Media
@@ Property / collects: purchase history / qualifier @@
+policy excerpt: Your info helped us do things like tell you about programmes, services and offers we think you’ll love. We collected your details in the following ways: When you applied for or bought something from us.
@@ Property / collects @@
+discussion records
@@ Property / collects: discussion records / rank @@
+Normal rank
@@ Property / collects: discussion records / qualifier @@
+named as: Customer Care data
@@ Property / collects: discussion records / qualifier @@
+policy excerpt: Here’s a glossary of data types: Customer Care data - your support requests and the details required to resolve them. The time and duration of the call and the solution applied. We may also record your call to the service desk.
@@ Property / collects @@
+customer account data
@@ Property / collects: customer account data / rank @@
+Normal rank
@@ Property / collects: customer account data / qualifier @@
+named as: account data
@@ Property / collects: customer account data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Account data - Customer ID, payment method, bank account, credit card number (if applicable to your subscriptions), billing address, product subscriptions, segment, products purchased through any of our channels, as well as the transaction details. Your credit rating information (acquired from credit rating agencies).
@@ Property / collects @@
+personalised TV service data
@@ Property / collects: personalised TV service data / rank @@
+Normal rank
@@ Property / collects: personalised TV service data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Personalised TV service - If you have one of our latest Set Top Boxes, we use your data to provide a personalised TV service that helps you remember your favorite shows, your most watched channels, most used apps and we may also recommend new ones suited to your taste, according to your viewing history.
@@ Property / collects @@
+home content data
@@ Property / collects: home content data / rank @@
+Normal rank
@@ Property / collects: home content data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Home content data - if you have activated the home network setup wizard, we will have a list of stored video, music and photo files.Home content data: if you have activated the home network setup wizard, we will have a list of stored video, music and photo files.
@@ Property / collects @@
+email data
@@ Property / collects: email data / rank @@
+Normal rank
@@ Property / collects: email data / qualifier @@
+policy excerpt: Here’s a glossary of data types: Email data: if you use our e-mail services we collect technical data and the email addresses of the sender and receiver.
@@ Property / collects @@
+data collected in store
@@ Property / collects: data collected in store / rank @@
+Normal rank
@@ Property / collects: data collected in store / qualifier @@
+policy excerpt: Here’s a glossary of data types: Data collected in our stores - We retain information related to the purchase of a product or service in our stores.
@@ Property / collects @@
+public directory listing information
@@ Property / collects: public directory listing information / rank @@
+Normal rank
@@ Property / collects: public directory listing information / qualifier @@
+named as: data about any directory listing you have published for me (and my associated consent)
@@ Property / collects: public directory listing information / qualifier @@
+policy excerpt: Here’s a glossary of data types: Directories - We will publish your name, address and telephone number in case you have given your consent to be included in the public directories.
@@ Property / e-mail address @@
+mailto:dpo@virginmedia.co.uk
@@ Property / e-mail address: mailto:dpo@virginmedia.co.uk / rank @@
+Normal rank
@@ Property / e-mail address: mailto:dpo@virginmedia.co.uk / qualifier @@
+for: data protection officer
@@ Property / address @@
+Data Protection Team, Virgin Media, Sunderland, SR43 4AA
+Normal rank
+for: data protection officer
@@ Property / requires @@
+e-mail address
@@ Property / requires: e-mail address / rank @@
+Normal rank
@@ Property / requires: e-mail address / qualifier @@
+named as: Virgin media account email address