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Statements
Subject access request was sent via letter as well.
Acknowledged the request and sent a One Time Password on the user's contact number to confirm the account details.
User replied to the mail with the one time password
Responded with the answers about the questions posed by the user about the various categories of data.
Seeing no response from the user, the organisation closed the ticket for the access request.
Provided information about GDPR effectuation date; referred to check the application for the personal data; informed about the possibility of a download tool; about data storage and data management.