(Q2375)
Revision as of 16:32, 30 January 2020 by Alexbfree (talk | contribs) (Created claim: Property:P10: Item:Q2703)
Statements
my generic details
When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your generic details (i.e. name, surname, date of birth)
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When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your contact details (i.e. address, email, phone number)
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financial details
When you apply for and/or purchase our products or services, create an online account, or contact us with queries we’ll ask you to give us, where necessary, your financial details (i.e. bank account, payment method, credit card number)
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my communications with Virgin Media
When you talk to us on the phone, email, communicate via electronic messaging (such as SMS, MMS or live chat tools), write to us or visit us in our retail stores. [sic]
This policy bullet under 'information you give us' is incomplete in their privacy policy. It says *when* information is collected but does not identify *what*.
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Q3621 (Deleted Item)
In customer surveys from time to time, to help us provide you with improved products and services, we might ask you to fill in a questionnaire, just so you can let us know how we're doing. When sending you a questionnaire we’ll ask you to provide us with the following information: name, account number, email address, telephone number
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When you visit this website, we’ll use cookies (which are stored on your device(s) – your laptop, mobile phone, tablet etc.) to collect information about your use of our online services (The virginmedia.com website and My Virgin Media account).
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call data
When you use Virgin Media services (such as our Broadband, home phone lines, mobile phone lines) we collect information about your use of those services, including call data (i.e. your telephone number, inbound / outbound caller number, time and duration of the call, your device details).
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usage data
When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect data on your usage of those services (i.e. frequency, time, location and duration of service usage, data traffic (internet / minutes / SMS) used per month)
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When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including billing data (your financial details, bills and its components)
which may be used to validate your state of residence is the UK, for the purposes of providing you with access to UK-only online content while you are temporarily visiting another EU member state.
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payment data
When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including payment and transaction data.
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transaction data
When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including payment and transaction data.
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When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including your television viewing data (shows and ads you’ve watched through video on demand, use of Virgin Media services...)
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technical data on my television viewing
When you use Virgin Media services (such as our Broadband, TV, home phone lines, mobile phone lines, Virgin Red, Virgin Store, apps such as Virgin TV Go and Virgin TV Control and other apps such as Netflix), we collect information about your use of those services including
technical data such as time and duration of watched content, information on the content recorded/watched, MAC/IP address, the quality of the connection, the model and service number of your set top box)
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