SAR KLM 20180419 (Q4882)

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SAR KLM 20180419
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    Statements

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    20 May 2018
    Reminder was sent to the organisation for the SAR
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    25 May 2018
    Acknowledged the request and informed the user that the information will be sent by registered letter; Also user could request for an encrypted excel sheet as well; Explained the terms of data storage and data management.
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    25 May 2018
    User posed questions about the browsing history/data and mobile application related data.
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    6 June 2018
    User sent a reminder mail about the issue where he did not receive the registered letter as proposed on May 25, 2018.
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    22 June 2019
    Attached the file containing user information.
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    Returned an excel file with the user information like General contact information · Flying Blue data · Communication & preferences · List of flights · Customer experiences · Any complaints
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